Privacy policy

Last Updated: February 19, 2025

Welcome to Opulent Desire! Your privacy is important to us, and we want to be transparent about how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a new "Last Updated" date.

2. What Information We Collect

A. Information You Provide Directly

When you interact with us, we may collect:

  • Personal details – Name, address, phone number, and WhatsApp number.
  • Order details – Shipping and billing addresses, payment confirmation, and order history.
  • Account details – Username, password, and security-related information.
  • Customer support messages – Any information you share with us via WhatsApp for inquiries or complaints.

B. Information We Collect Automatically

We may automatically collect certain information about your interaction with our website, such as:

  • Device details – IP address, browser type, and operating system.
  • Website usage – Pages visited, time spent, and interaction details.
  • Cookies and tracking data – We use cookies to enhance your browsing experience.

C. Information from Third Parties

We may collect additional information from:

  • Payment processors – For secure transactions.
  • Website service providers – To improve performance and user experience.

3. How We Use Your Information

We use your information to:
✅ Process your orders and payments.
✅ Provide customer support and respond to your inquiries.
✅ Improve our website and shopping experience.
✅ Prevent fraud and ensure security.
✅ Send marketing and promotional updates (only with your consent).

4. Cookies and Tracking Technologies

We use cookies to:
🍪 Enhance site functionality and remember your preferences.
📊 Analyze site traffic and user behavior.
🎯 Show relevant promotions and offers.

You can disable cookies in your browser settings, but this may affect site functionality.

5. Who We Share Your Information With

We do not sell or trade your personal data. However, we may share your information with:

  • Service providers – For secure payments, delivery, and customer support.
  • Marketing partners – To send offers (only with your consent).
  • Legal authorities – If required by law for fraud prevention or legal compliance.

6. Delivery Policy

📍 We only deliver within Pakistan. We do not offer international shipping.

7. Security & Data Retention

🔒 We take strong security measures to protect your personal data. However, no method is 100% secure.

📂 We retain your information only as long as necessary for legal and operational purposes.

8. Your Rights

You have the right to:
✅ Access the personal data we hold about you.
✅ Request corrections to inaccurate data.
✅ Ask us to delete your information (subject to legal limitations).
✅ Withdraw consent for marketing messages.

To exercise your rights, contact us on WhatsApp at 0339-0040758.

9. Children's Privacy

We do not knowingly collect data from individuals under 18 years old. If you believe a child has provided their information, please reach out to us for immediate removal.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices, so please review their policies separately.

11. Contact Us

For any privacy-related concerns, returns, or support, reach out to us on WhatsApp at 0339-0040758.

We're always here to help! 😊